Lots2 Terms & Conditions

Terms and Conditions

Lots2 offer competitive priced collection and delivery of items bought and sold on eBay. We would rather not have to rely on strict terms and conditions but to protect our low prices we must protect ourselves from those who abuse our service.

Terms & Conditions of usage of the Lots2 service. By requesting Lots2 Ltd to collect or deliver an item you are legally bound by these terms & conditions. Please read them carefully.

1. Introduction

These terms and conditions will apply to the collection and delivery of single or multiple items (item/s) by Lots2 Ltd (the company) where the party hiring the services of the Company (the client) has requested the collection/delivery of item/s to or from a 3rd party.

2. General Conditions of Carriage

Prior to collection, the Company require detailed information about the item/s i.e. description, size, condition, value.
The Company may refuse any item/s that are deemed to be unfit for transport, being too heavy/awkward/large/delicate/valuable/hazardous/damaged which may result in a Failed Collection/Delivery. (see 4.)
The Company reserve the right to refuse transportation or refuse to quote for transportation of any item/s without being required to provide any explanation to the Client or 3rd party.
Item/s will be delivered as presented to the Company at the time of collection. The Company will do all it can to ensure safe transit (using transit covers and strapping) and storage but the Company does not offer as standard additional packing/wrapping/boxing/protection other than the basic provisions carried in each of the Company's vehicles unless prior agreed.
Inadequate or disinformation provided to the Company regarding item/s that result in Failed Collection/Delivery may incur additional charges payable by the Client. (see 4.)
The Company's insurance policy does not cover Glass (including mirrors) or Marble, be it item/s made of Glass or Marble or part of - such items are carried at the risk of the Client (see 10).
The Company is unable to assist with the dismantlement or reassembly of items beyond the most basic separation of items. For example, the unscrewing of sofa legs or dismantlement requiring any tools whatsoever will not be undertaken by the Company and is the responsibility of the 3rd party or Client at the time of collection/delivery. Failure of the Client/3rd party to undertake dismantlement that prevents a successful collection or delivery may result in a Failed Collection/Delivery (See 4.).

3. Payment

The Company requires full payment prior to the commencement of collection/delivery arrangements.
A cancellation fee of at least £20 will be applied once payment is taken if the Client wishes to cancel.

4. Failed Collection/Delivery

A failed Collection/Delivery is defined as being the inability of the Company to collect/deliver item/s to/from the Client/3rd party for any reason including; unavailability, refusal by a party to release the item/s, refusal to assist with a Driver Only Consignment (see 7.) or any other reason, within the agreed collection/delivery window supplied by the Company to the Client.
In the event of Failed Collection/Delivery the Client may be charged a rearrangement fee of £40 or half the delivery fee, whichever is higher.
The Client will be informed of the rearrangement of Failed Collection/Deliveries and will be scheduled on a date and within a delivery window convenient for the Company.
Once a collection/delivery slot is arranged there may be a £20 administration fee to cancel and rearrange the slot.
Should the collection of any item/s be delayed due to unexpected dismantlement (by the Client or 3rd party) or any other reason then a pro rata delaying fee of £45 per hour may be incurred.
Should an item not be accepted at the delivery address the Company will remove the Item/s and move it to the Company's storage location. A minimum storage charge of £2 per 24 hours will be charged and might be higher for larger lots or multiple items. Should the applicable fees not be settled within 30 days of the failed delivery then the Company reserve the right to pursue payment of the delivery fee as well as dispose of the item/s.

5. eBay Specifics

Before collection is arranged, it is required that the Company receive the eBay item number/s of the item/s to be transported.
The Company are contracted only to transport the item/s bought and sold on eBay and shall not be responsible for any other issue or dispute between the Client & 3rd party.
The Company is not responsible for the condition, size, functionality, sale price, completion, eBay seller’s description or any other aspect unrelated to the transportation of the item/s contracted by the Client.
It is the responsibility of the Client to ensure that the 3rd party/Client includes all parts/pieces/particulars that make up the item/s to be transported by the Company.
The Company does not accept any responsibility for eBay feedback left by a 3rd party relating to the transportation of item/s.

6. Item/s to be Carried

The Company may photograph the item/s prior to carriage as proof of condition prior to transportation/storage.
The Company agree to assist with the removal/delivery of item/s to/from the 3rd Party’s/Client’s address within reason although the Company may refuse assistance without giving a reason to the Client or 3rd party (see 2.b, 10.d).

7. Driver Only Consignments

A Driver Only Consignment is where the Company will only dispatch a driver (one person) to assist in the transportation of the item/s.
On booking the 3rd party will be contacted and asked to confirm that assistance will be offered during collection/delivery. Should assistance not be available then the Company will contact the client to advise this. If opting for the Driver Only Go Green service and help is not available at the time of the slots provided by the Company then collection/delivery might be delayed beyond the normal service lead times.
If help is not available or refused at the time of collection/delivery then this may result in a Failed Collection/Delivery. (see 4.)
Should it be claimed that damage/loss occurs to the item/s when being handled by a person who is not an Employee of the Company then the Company will not be liable for any claims for compensation.

8. Collection/Delivery Specifics

The Company will provide the Client/3rd Party with a collection & delivery window on a day specified in advance.
The Company can not be held responsible for traffic delays or any other circumstances out of the Company’s control that result in collection and/or delivery outside the collection/delivery window provided to the Client.
The Company allows a maximum of 20 mintues for collection/delivery unless otherwise stated. Any reason prolonging collection/delivery may incur a pro rata delaying fee of £45 per hour.
The two hour collection/delivery window refers to the Company's arrival time - not the job completion time.
It is not the responsibility of the Company to ensure that the item/s fit/suit the premises of the client/3rd party. Should the Company deem an item is unsuitable/unable to fit in to/out of the collection/delivery premises without damaging the item or the premises or risking the health and safety of the delivery staff then the Company reserve the right to leave the item at the delivery address and require payment of the delivery fee in full. The Company are unable to assist with the dismantlement or reassembly of items as this should be taken care of by the Client or 3rd party.
Should the Company handle cash payment to the seller as way of payment for the item/s on behalf of the buyer then 5% of the winning auction bid will be added to the Clients invoice to cover cash handling administration.

9. 'Go Green' & 'Priority 7' Delivery Service

Go Green consignments with both collection and delivery addresseses within the Company's Southeast region (see lots2.co.uk/map) the Company will offer a 2 hour collection slot within 7 working days of receipt of the booking deposit and make delivery within a further 7 working days.
Go Green consignments with a collection or delivery address outside the Company's Southeast region within England & Wales (see lots2.co.uk/map) the Company aim to complete turnaround within 21 days of receipt of the booking deposit. Consignments collected/delivered outside of England or Wales will have a longer turnaround time of between 21-42 days.
Priority 7 consignments will be turned around within 7 working days of receipt of the booking deposit.
If the collection/delivery slot offered by the company is rejected then collection/delivery may be delayed beyond that service's stated turnaround as a result.
It is the responsibility of the Client to provide the Company with the 3rd Party's contact name, address, telephone number and email address and an indication of availability for collection/delivery. Missing contact or address information will delay the consignment's turnaround.
Service prices include delivery to the ground floor only unless otherwise stated. Collection/delivery from/to the first floor may incur addtional charges and may differ to the original quote if access is restricted or if dismantlement by the Client/3rd Party is required (See 4.e).
It is the responsibility of the Client to inform the 3rd Party of the selected service specifics in terms or turnaround and that the item/s will only be collected by the Company from a ground floor location only unless otherwise agreed. Any objection by the 3rd Party to adhere to these conditions may result in a Failed Collection so please check where the item/s are to be collected from before booking. (see 4.)

10. Claims against The Company

Compensation will only be considered if the collection/delivery fee has been paid in full by the Client.
Items must be adequately wrapped to fully qualify for damage insurance. All items are covered for theft and loss but damage claims will only be considered if the items are adequately protected for a long distance van journey. Compensation will be rejected if it is decided by the Company that basic packaging precautions would have prevented damage ever occurring.
Any compensation offered by the Company will either cover reasonable costs to rectify the claim by a recognised professional repairer of the Company’s choosing or cover the final eBay sale price. The course of action is at the discretion of the Company.
Glass (including mirrors) and Marble are not covered by the Company's insurance policy and are therefore carried by the Company at the risk of the Client.
The Company's insurance policy begins where Item/s enter a Company vehicle at the collection address and ends where Item/s are removed from a Company vehicle at the delivery address. The Company's insurance policy does not cover assistance provided beyond the kerbside.
It is the Company’s discretion whether a claim be handled in way of compensation paid directly or whether a claim is logged with the Company’s insurance company.